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PG Diploma in CRM

Monday 17 July 2017

Customer Relationship Management programs have lately become important because of the growth across service, manufacturing, utility industries with focus on customer supplier relationship. The curriculum enhances knowledge and skills of students in areas of marketing, customer service, customer retention, customer relationship management, call center management, key account management, service quality management with customer satisfaction as the main aim. The programme covers fundamentals in General Management, Finance, HR, Operations and Marketing Management. This programme is designed to..

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